General Policies

BACK ORDERS:

Back orders with a value of less than $15.00 and/or older than 60 days are subject to cancellation. We will contact you prior to the shipping of your order to notify you of any backorders. At that time, you can notify us if you do or do not want us to place the missing items in your order on backorder. A revised PO may be necessary to fulfill your order. (All Back Orders are filled on a first come first served basis so please respond quickly.)

CLAIMS & RETURNS:
View our page on this topic: Customer Service
COUNTER SERVICE:

Customers are especially encouraged and welcome to visit our showroom, where the latest Energy Saving Products are displayed and new items as well as our traditional parts are available. All orders received prior to 1:00pm, during regular business hours, will be processed that day, depending on availability of the items being purchased. Counter Service is available from 8:00 AM to 4:00 PM (AZ Time) Monday thru Friday.

CREDIT:

Credit may be extended to a firm or individual only after having submitted a Credit Form Application for our review. An account limit will be issued in relation to the applicant’s ability to pay on time as referenced by their credit report as well as references from vendors and may require a Personal Guarantee. At no time can a client’s account balance exceed their total credit limit, even if it is within the 30-Day terms, as this will affect their ability to order.

To maintain terms and account status it will be necessary to keep an active account with annual purchases of a minimum of $2,500. Account inactivity of 12 months, or more, may require you to resubmit your company information for re-evaluation. You are required to keep your company information current. Please notify us with any updates and changes. Please click here to complete the Application for Credit Form.

 
 
HARD TO FIND & SPECIAL ORDER PARTS:

We have access to the best sources for both foreign and domestic products. All Special-Orders are subject to being purchased in full case quantities and a 100% deposit is required at time of order placement. Please ask your Customer Service Representative to verify pricing, case quantity, estimated time of delivery and any other particulars at time of order.

ORDERING:
To avoid delays and to promptly process your order, please state the SKU number and description as well as quantity of each item, included in that order. Whenever possible, always order by standard carton packs. This will speed up the processing of your order as well as give you the benefit of the quantity pricing and packaging. Cut off times for orders to be shipped same day during regular business hours is 1:00pm (AZ Time). Counter orders – minimum order requirement is $10.00.
PERFORMANCE:

We will strive to meet shipping schedules; however, in no event shall Miller OEM Supplies, Inc., DBA: Miller Lighting Products pay any amount, whether identified as a penalty or as liquidated damages, for failure to meet a shipping schedule.

PRICES:

Prices quoted are F.O.B. (Freight On Board) from our warehouse and are subject to change without notice. Verify pricing at time of order with Customer Service. All prices are subject to State and Federal taxes. State Sales Tax will be added to all orders unless an up-to-date resale certificate and Tax Form is on file.

SHIPMENTS:

Please advise us as to how you prefer shipment. If no specific instructions are received we will use are best judgment.

STOCK ITEMS:

Images of parts & part numbers, on our website, Specification Sheets, etc., are for identification purposes only and do not necessarily represent the product of a specific manufacturer.

TERMS / PAST DUE:

No orders will be shipped until all overdue balances are cleared. Open account terms are NET 30-DAYS from date of invoice. Past Due invoices may result in Credit Card or COD Status. Overdue accounts are subject to a 1.5% per month finance charge. At no time can a client’s account balance exceed their total credit limit, even if it is within the 30-Day terms, as this will affect their ability to order.